HOW TO INCREASE ONLINE POSITIVE REVIEWS

All online reviews (positive or negative), will affect how people view your business and will directly impact your earnings. According to Dimensional Research uncovered that positive online reviews affect 90% of buyers buying decisions. And 86% of users will think twice about choosing your brand if it has negative reviews. And people’s expectations about your reputation are pretty high. In fact, 49% of consumers expect a four-star rating from a business they will consider buying from them.

Consumers now a days rely heavily on online reviews once a decision is made. Businesses should make it a habit to monitor their online reviews and to make sure they manage their negative ones.

It is not an easy task to ask consumers to leave a positive review, but they will most likely leave a negative one describing their experience. Below are some steps to take to get your clients to leave positive reviews about their experience about your products or services.

Steps to take to get your clients to leave a positive review:

Ask for a review – Asking your clients for positive reviews through email messages or newsletters. You can also ask them for positive reviews should they do business with you in your place of business.

Kit. Your email signature could be a great reminder to encourage readers to leave you a positive online review.

Utilize your social media presence to engage with your existing clients and potential customers to create a positive experience in order to get positive reviews. Engagements can be through hashtags, short posts or videos highlighting positive experience from others.

Encourage interactions between your employees and your clients as positive experience does not just happen when they buy but also through their interactions with your customer support, returns or billing departments.

Reward your employees in your company, when they receive positive reviews from clients as this will help you build a positive online presence.

Personal touch, thank you notes or post cards depending on the situation will go along way with your clients and will encourage them to come back and do more business with you.

Even though a straightforward many thanks need to suffice, it’s wonderful to think of a personal touch with a courtesy answer.

You can always be creative and on the lookout for new ideas to get positive reviews from your clients, but you have to be careful not to reward positive reviews in exchange with free or discounted items as it is against Google’s guidelines.